University HR Operations Specialist (Hybrid)

• Manage shared HR inboxes and case/ticket queues
• Triage, route, and resolve routine HR requests within established service levels
• Respond to first-level Human Resources inquiries from campus partners
• Review and audit active job postings for quality and compliance
• Coordinate revisions and escalate complex issues as appropriate
• Support background verification inquiries and related processes
• Maintain SharePoint sites and HR operational materials
• Update Standard Operating Procedures (SOPs), templates, and reference guides
• Provide operational support during system testing, implementation, and peak project periods
• Track workflow metrics and maintain accurate documentation
• Collaborate with HR teams to ensure efficient daily operations

Minimum Qualifications

• 4–6 years of Human Resources operations, shared services, or higher education administration experience
• Experience working with HRIS or enterprise systems
• Strong Microsoft Excel and/or Google Sheets skills
• Excellent organizational skills with exceptional attention to detail
• Strong written and verbal communication skills
• Customer service-oriented with the ability to manage multiple priorities
• Ability to follow established policies, procedures, and service standards

Preferred Qualifications

• Workday experience, including reports, business processes, or training support
• Experience supporting higher education Human Resources operations
• Experience maintaining SharePoint sites and operational documentation
• Experience auditing HR transactions or job postings for compliance

• Pay Range: $42.00–$44.00 per hour (Depending on Experience)
• Weekly Pay
• Direct Deposit
• Medical Insurance Options
• Pre-Tax Commuter Benefits
• NY Secure Choice Savings Program (Retirement)
• NYC Paid Safe and Sick Leave
• Hybrid Schedule (3 Days On-Site / 2 Days Remote)
• Monday–Friday Schedule
• Opportunity to gain valuable experience supporting a respected higher education institution