Human Resources Operations Coordinator / Administrative Specialist
Jennifer Temps is seeking an experienced Human Resources Operations Coordinator / Administrative Specialist to support a busy higher education and HR operations environment in Downtown Manhattan. This role is ideal for a detail-oriented professional with strong administrative, operational, and customer service skills who can effectively manage multiple workflows in a fast-paced setting.
Your Tasks
Case & Intake Management
- Manage shared inboxes, ticket queues, and intake workflows
- Triage, route, and resolve standard operational cases within established timelines
- Respond to routine HR-related inquiries from campus HR teams and internal stakeholders
- Support background verification inquiries in accordance with established procedures
Operational & Administrative Support
- Review active job postings for compliance, accuracy, and quality assurance purposes
- Coordinate revisions with campus partners and escalate systemic concerns when appropriate
- Track trends and assist with reporting and process improvement initiatives
- Maintain and update SharePoint sites, operational materials, and documentation
- Support content management, version control, and accessibility of operational resources
Documentation & Workflow Coordination
- Maintain standard operating procedures (SOPs), templates, and quick reference guides
- Assist with operational coverage during high-volume periods, system testing, and project cutovers
- Coordinate administrative workflows and support process continuity across teams
Our requirements
Minimum Qualifications
- 4–6 years of experience in HR operations, shared services, higher education administration, or related operational environments
- Proficiency with HRIS or enterprise systems
- Strong Microsoft Excel and/or Google Sheets skills
- Excellent organizational skills and attention to detail
- Strong written and verbal communication skills
- Customer service-oriented with the ability to manage multiple priorities in a fast-paced environment
Preferred Qualifications
- Experience with Workday, including reporting and business process support
- Experience supporting operational workflows in higher education or HR environments
- Experience maintaining SharePoint sites and operational documentation
- Ability to support peak operational periods and project-based initiatives
What awaits you with us
- Pay Range: $25.00 per hour
- Weekly pay
- Direct deposit
- Medical insurance options
- Pre-tax commuter benefits
- NYC Paid Safe and Sick Leave for eligible employees
- NY Secure Choice Savings Program (Retirement)
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