Technical Analyst

System Analysis & Support

• Provide day-to-day technical support for applications, databases, and business systems.

• Troubleshoot technical issues, identify root causes, and recommend solutions.

• Ensure minimal downtime and quick resolution of system-related problems.

Business & Technical Liaison

• Collaborate with stakeholders to gather requirements and translate them into technical specifications.

• Support business teams with data analysis, system enhancements, and reporting tools.

• Document workflows, processes, and system changes for transparency and training.

Data & Reporting

• Extract, analyze, and interpret data to provide actionable insights.

• Create and maintain reports/dashboards to support decision-making.

• Ensure data accuracy, consistency, and compliance with security standards.

System Maintenance & Development

• Assist in system upgrades, testing, and deployment of new features.

• Monitor application performance and recommend improvements.

• Support integration of new technologies and process automation.

After-Hours Availability

• Be available for occasional after-hours work in case of urgent system issues, upgrades, or deployments.

Bachelor’s degree in Information Technology, Computer Science, Business, or related field.

3+ years of experience as a Technical Analyst, Systems Analyst, or similar role.

Strong knowledge of SQL, databases, and reporting tools (Tableau, Power BI, or similar).

Familiarity with business applications (ERP, CRM, HR systems, etc.).

Excellent problem-solving and analytical skills.

Strong communication skills, with the ability to explain technical issues to non-technical users.

Ability to manage multiple priorities and meet deadlines.